Support
We're a small team and we read every message. Email us and you'll usually hear back within a day or two. A screenshot helps a lot.
Email contact@indexfit.appGetting started
What do I need to use IndexFit?
An iPhone. An Apple Watch is optional: with one you also get heart rate, and you can run and lift from your wrist.
How do I connect Apple Health?
IndexFit asks while you set it up. To change what it can read later, open iOS Settings, then Privacy & Security, then Health, then IndexFit. Your Health data is used for your stats, your league scores and, only if you allow it, coaching from Indy. It's never used for ads and never sold.
Can I post my workouts to Strava?
Yes. Connect Strava in Settings, then share each workout when you finish it, or turn on auto-share. The post includes the workout's name, type, time, duration and distance, never your route. You can disconnect from the same place.
How do I import a workout from TikTok or Instagram?
Paste the link into IndexFit, or share the post to it, and it becomes a routine you can track. Free accounts get 7 imports a month and Pro gets 100.
Indy and AI
What is Indy?
Indy is the AI coach in IndexFit. It builds your lifting, running and calorie plan, answers questions, checks in after workouts and runs, and looks over your week in the morning and evening. Indy is part of Pro.
Indy changed my plan. Can I undo it?
Yes. Changes Indy suggests in chat wait for you to apply them. Changes from the morning and evening check-ins are made for you and show up as a card with an Undo button.
How do I stop sharing my data with AI?
In Settings, open AI coaching and turn off Share with AI. While it's off, nothing new is sent to AI providers and daily coaching stops. You can also choose there which Health data Indy may use. The privacy policy lists what is sent and to whom.
What is extended use?
Pro includes a monthly allowance of AI use that covers normal coaching. If you use Indy a lot and reach it, you can wait for it to reset or buy extended use in the app, a one-time purchase that adds more.
How accurate are calorie counts?
They're estimates. Photos and descriptions get you close, but portion sizes and recipes vary, so treat the numbers as a guide rather than a lab result.
Leagues and competitions
How do I start or join a league?
In the Groups tab, start a league, pick a format, and share the invite link. Friends who open the link on their iPhone go straight to your league, even if they install the app first. The invite code works too if they type it in.
How does scoring work?
Each league picks a format: Strength + Running, Health + Strength + Running, Strength only or Running only. Points come from lifting volume, training days, distance and PRs, plus calories, sleep and resting heart rate in Health leagues. Every category has diminishing returns and a cap, so a balanced week beats one huge day.
How many leagues can I be in?
Free accounts can be in 2 leagues at a time. Pro has no limit.
What are competitions?
Free contests run by IndexFit with a prize for the winner. They score like a league, and each one has its own official rules in the app. Apple is not a sponsor and is not involved.
Someone is bothering me. What can I do?
Open their profile or the message and tap Report or Block. We review every report. If it's urgent, email us too.
Subscriptions
What's the difference between Free and Pro?
Free gives you 3 months of workout logging, your history for good, up to 2 leagues with group chat, Apple Health and Apple Watch sync, and 7 social imports a month. Pro adds Indy, unlimited workouts and leagues, direct messages, strength projections and 100 social imports a month. Pro is $14.99 a month or $99.99 a year.
How does the free trial work?
The yearly plan comes with 3 days free for new subscribers. You aren't charged until the trial ends, and the app reminds you a day before. Cancel at least 24 hours before it ends if you don't want to continue.
How do I cancel?
In the app, go to Settings, then Manage or cancel subscription. Or open iOS Settings, tap your name, then Subscriptions, then IndexFit. Pro stays on until the end of the period you've paid for.
I paid for Pro but the app doesn't show it.
Make sure you're signed in to the same Apple Account you paid with, then tap Restore purchases in Settings. If that doesn't fix it, email us.
Is there student pricing?
Yes. Verify your school email in the app's subscription settings and Pro is $9.99 a month or $89.99 a year.
How do I get a refund?
Apple handles payments, so refunds go through Apple at reportaproblem.apple.com.
Account and data
How do I delete my account?
Go to Settings and tap Delete account. It deletes your data from our systems, including AI chats, coaching notes and food logs, and removes IndexFit from your Sign in with Apple list. Deleting your account doesn't cancel an App Store subscription, so cancel that too. You can also email us and we'll do it for you.
Do you sell my data?
No. The privacy policy explains what we collect, why, and who processes it.
I found a bug or have an idea.
Email contact@indexfit.app with what happened, your iPhone model and iOS version, and a screenshot or screen recording if you can. It really helps.